Skip to main content
NetApp Knowledge Base

ONTAP AV Connector errors codes

Views:
2,069
Visibility:
Public
Votes:
0
Category:
not set
Specialty:
nas
Last Updated:

Applies to

ONTAP AV Connector

Answer

The following are some typical error-codes and the issue that they may indicate. 

Error-code '1' (failed with 1)
  • (Incorrect function)
  • This typically indicates that either the:
    • Vscan feature was not enabled on the mentioned vserver
    • The mentioned scanner-host-IP is not in the list of IPs in one of the currently active scanner-pool
Error-code '2' (failed with 2)
  • (The system cannot find the file specified)
  • This usually indicates that the user-account of AV Connector service is not listed in the privileged users' list in one of currently active scanner-pools for the mentioned vserver
Error-code '5' (failed with 5)
  • (Can't connect to host (err=5)
  • This usually indicates an access denied error. This can be seen in several places, check any corresponding EMS vscan messages for related errors. Verify that priviliged-user is set correctly and if account used AV Connector is setup properly.
Error-code '31' (failed with 31)
  • (GetOverlappedResult failed)

This usually indicates that

Error-code '50' (failed with 50)
  • (not supported)
  • Verify if Kerberos is enforced in environment.
Error-code '53' (failed with 53)
  • (Incorrect function)
  • (The network path was not found)

This usually indicates one or more of the following issues:

  • Scanner-host and mentioned vserver's data-lif are unreachable from each other
  • SMB2 is not configured for the mentioned vserver
  • SMB2 is not configured on the scanner host
  • Verify if any firewalls are blocking ports 445 or 139
Error-code '58' (failed with 58)
  • (The specified server cannot perform the requested operation)
    • This message may indicate that A pathname greater than 2048 bytes was attempted
    • AV Connector 1.0.4 should increase this limit to 4096 bytes.
    • Without a fix for 1098898 , ONTAP will not send scan requests for path names greater than what is specified in the BURT.
Error-code '64' (failed with 64)
  • (The specified network name is no longer available)
  • This message may indicate that the av connector is unable to complete a registration with the vserver data lif
    • Check if firewalls or network ACLs are preventing communication on port 445
    • Verify if proper SPNs are in place for vserver cifs server account
Error-code '67' (failed with 67)
  • (The network name is not found)
  • This message may indicate that SMB2 is not configured for the mentioned vserver
Error-code '1265' (failed with 1265)
  • ERROR_DOWNGRADE_DETECTED
  • Check to see if DNS resolution on vscan servers are working correctly.
  • Verify vscan server can locate and resolve service records for domain controllers.
Error-code '1326' (failed with 1326)
  • Incorrect username/password
  • Username/password combination of the account running the AV Connector service is incorrect.
  • Service account wasn't mapping to anything
Error-code '1907' (failed with 1907)
  • (The user's password must be changed before logging on the first time)
  • This message may indicate the user-account (security-context) of AV Connector service is not a valid domain user, or the password for the given user-account must be refreshed. In the former case, the issue may be confirmed by changing the user-account for the AV Connector to a valid and active domain user, which exists in the list of privileged-users in one of the currently active scanner-pools.
Error-code '1935' (failed with 1935)
  • ERROR_AUTHENTICATION_FIREWALL_FAILED
  • Verify is the account used is traversing a Selective Authentication Domain Trust. If so, the service account will have to be provided permission to traverse that domain trust.
Error codes are not defined in this KB? Or not known? No problem.

Additional Information

N/A

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.