This usually indicates that the user-account of AV Connector service is not listed in the privileged users' list in one of currently active scanner-pools for the mentioned vserver In the former case, ...This usually indicates that the user-account of AV Connector service is not listed in the privileged users' list in one of currently active scanner-pools for the mentioned vserver In the former case, the issue may be confirmed by changing the user-account for the AV Connector to a valid and active domain user, which exists in the list of privileged-users in one of the currently active scanner-pools.