Skip to main content
NetApp Knowledge Base

Commvault Intellisnap backups fail with Error 60002

Last Updated:

Applies to

  • ONTAP 9.6
  • ONTAP 9.7
  • ONTAP 9.8


  • Commvault Intellisnap backups fail with the following error when attempting to backup a CIFS share with a path that points to a subfolder within a FlexGroup volume:
Response from MA -- << OpType[2: Mount] SnapJob[1234567] SrcClient[1234] MountHost[1234] VmHostId[0] OpSrc[1: IDA] OpMode[3: HWDB] Flags[268435458] HopCount[1] Status[60500] Error[60002] ErrStr[Share is not present on expected mount point. Share[SP_2_1234567_1517_1621530688_FlexGroup1_0], Existing mount point [/svm1/FlexGroup1__0003/Subfolder/.snapshot/SP_2_1234567_1517_1621530688/Subfolder], Expected mount point [/svm1/FlexGroup1/.snapshot/SP_2_1234567_1517_1621530688/Subfolder]] >>
  • Example configuration:

cluster1::> vserver cifs share show -vserver svm1 -share-name *FlexGroup1* -fields path,volume
vserver  share-name path                  volume
-------- ---------- --------------------- ----------
svm1     FlexGroup1 /FlexGroup1/Subfolder FlexGroup1
svm1     SP_2_1234567_1517_1621530688_FlexGroup1_0
2 entries were displayed.


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.