Commvault Intellisnap backups fail with Error 60002
Applies to
- ONTAP 9.6
- ONTAP 9.7
- ONTAP 9.8
Issue
- Commvault Intellisnap backups fail with the following error when attempting to backup a CIFS share with a path that points to a subfolder within a FlexGroup volume:
Response from MA -- << OpType[2: Mount] SnapJob[1234567] SrcClient[1234] MountHost[1234] VmHostId[0] OpSrc[1: IDA] OpMode[3: HWDB] Flags[268435458] HopCount[1] Status[60500] Error[60002] ErrStr[Share is not present on expected mount point. Share[SP_2_1234567_1517_1621530688_FlexGroup1_0], Existing mount point [/svm1/FlexGroup1__0003/Subfolder/.snapshot/SP_2_1234567_1517_1621530688/Subfolder], Expected mount point [/svm1/FlexGroup1/.snapshot/SP_2_1234567_1517_1621530688/Subfolder]] >>
- Example configuration:
cluster1::> vserver cifs share show -vserver svm1 -share-name *FlexGroup1* -fields path,volume
vserver share-name path volume
-------- ---------- --------------------- ----------
svm1 FlexGroup1 /FlexGroup1/Subfolder FlexGroup1
svm1 SP_2_1234567_1517_1621530688_FlexGroup1_0
/FlexGroup1/.snapshot/SP_2_1234567_1517_1621530688/Subfolder
FlexGroup1__0003
2 entries were displayed.