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Commvault Intellisnap backups fail with Error 60002

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ontap-9
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nas
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Applies to

  • ONTAP 9.6
  • ONTAP 9.7
  • ONTAP 9.8

Issue

  • Commvault Intellisnap backups fail with the following error when attempting to backup a CIFS share with a path that points to a subfolder within a FlexGroup volume:
Response from MA -- << OpType[2: Mount] SnapJob[1234567] SrcClient[1234] MountHost[1234] VmHostId[0] OpSrc[1: IDA] OpMode[3: HWDB] Flags[268435458] HopCount[1] Status[60500] Error[60002] ErrStr[Share is not present on expected mount point. Share[SP_2_1234567_1517_1621530688_FlexGroup1_0], Existing mount point [/svm1/FlexGroup1__0003/Subfolder/.snapshot/SP_2_1234567_1517_1621530688/Subfolder], Expected mount point [/svm1/FlexGroup1/.snapshot/SP_2_1234567_1517_1621530688/Subfolder]] >>
  • Example configuration:

cluster1::> vserver cifs share show -vserver svm1 -share-name *FlexGroup1* -fields path,volume
vserver  share-name path                  volume
-------- ---------- --------------------- ----------
svm1     FlexGroup1 /FlexGroup1/Subfolder FlexGroup1
svm1     SP_2_1234567_1517_1621530688_FlexGroup1_0
                    /FlexGroup1/.snapshot/SP_2_1234567_1517_1621530688/Subfolder
                                          FlexGroup1__0003
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