Skip to main content
NetApp Knowledge Base

Commvault client loses connectivity to SMB shares

  1. Last updated
  2. Save as PDF
Views:
945
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • Commvault
  • CIFS/SMB

Issue

  • CommVault is unable to maintain connection to CIFS/SMB share and notice error "A network connection was disconnected" on Commvault backup:
clipboard_e734a2024b24230355a488c81319fdcd4.png
 
  • May notice below errors in sktrace logs in Ontap at issue time:
2023-04-05T12:10:01Z 136617437674821770   [4:0] NBLADE_Chk:  n0xaa637f: src/Protocols/Cifs/Support/Smb2Credits.cpp:390 rt=1171
2023-04-05T12:10:01Z 136617437674923785   [2:0] NBLADE_Chk:  n0xaa637f: src/Protocols/Cifs/Support/Smb2Credits.cpp:390 rt=1171
2023-04-05T12:10:01Z 136617437675093101   [3:0] NBLADE_Chk:  n0xaa637f: src/Protocols/Cifs/Support/Smb2Credits.cpp:390 rt=1171

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.