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CIFS server account password does not match password stored in Active Directory

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11,755
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Votes:
7
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • CIFS/SMB

Issue

  • Client cannot access SMB/CIFS share via \\svm_ip, \\svm_ip\share_name or \\fqdn
  • cifs_inaccessible1.png
  • Note: screenshot displays error: Windows cannot access \\hostname\sharename 
  • CIFS server account password  
  • EMS  contains:
  • Wed Sep 27 02:50:49 +0000 [node-01: secd: secd.cifsAuth.problem:error]: vserver (svm_name) General CIFS authentication problem.
  • [  3398] CIFS server account password does not match password stored in Active Directory (KRB5KDC_ERR_PREAUTH_FAILED)
  • Wed Sep 27 02:50:40 +0000 [node-01: secd: secd.kerberos.preauth:error]: Kerberos pre-authentication failure due to out-of-sync machine account password for vserver (svm_name).
  • secd.conn.auth.failure:error: Vserver (SVM01) could not authenticate over the network to server (Server01)
  • Wed Mar 11 05:10:48 +0000 [Cluster1-01: secd: secd.lsa.noServers:EMERGENCY]: None of the LSA servers configured for Vserver (svm1) are currently accessible via the network.
  • Security Daemon secd logs:
  • 00000008.005bdd68 0493a463 Wed Sep 27 2023 02:50:49 +00:00 [kern_secd:info:88xx] | [002.382.xxx]  info :  [krb5 context 087D0xxx] Received error from KDC: -17653xxxxx/Additional pre-authentication required
  • cifs check fails
  • Attempts to change password fail (vserver cifs domain password change):
    • CLI response
    • Error: Password update failed. Reason: Kerberos Error: Invalid credentials were given.
    • EMS
    • mgwd: cifs.domainpwd.not.updated:error]: An attempt to update the domain account password for Vserver X failed during password change with the following error: Password update failed. Reason: Kerberos Error: Invalid credentials were given

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