Skip to main content
NetApp Knowledge Base

CONTAP-425040: PCI switch firmware update shows in-progress while cluster image update is "paused-by-user"

  1. Last updated
    Apr 2, 2025
  2. Save as PDF
Views:
7
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:
4/2/2025, 12:39:11 PM

Issue

  • The admin initiated an ONTAP cluster image update from 9.13.1P10 to 9.13.1P15 on a cluster with AFF A900, ASA A900 or FAS9500 storage systems .
  • They were using the "pause-after all" option to check the status of SAN initiator connections after takeover operations.
  • 9.13.1P15 includes new BIOS and PCI switch chip firmware updates. It was observed that the automated nondisruptive upgrade (ANDU) paused at the "paused-by-user" state after takeover, but the PCI switch firmware was still updating.
  • The action message shows:
    Status: Paused by user. Use the "cluster image resume-update" command to resume the update.
  • The admin tried resuming the update, but the PCI switch firmware update was still in progress.
  • This conflicting status information resulted in confusion – the admin was not certain of the upgrade status of the cluster.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.