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CONTAP-609785: After performing ONTAP upgrade the NSM100 B module on NS224 shelf doesn't get updated

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Issue

  • After performing ONTAP upgrade only the firmware of the NSM100 module B on NS224 shelves is not auto-updated to the ONTAP bundled version. 

  • SYSCONFIG-A shows NSM100 module B fails to update to target version.

Shelf 0: NS224NSM100 Firmware rev. NSM100 A: 0402 NSM100 B: 0240

  • Although NSM100 A module reports newer version but EMS reports downloading error for NSM100 A module:

Wed Nov 19 23:05:34 +0900 [Node1: dsa_sfu: sfu.rebootRequest:info]: Issuing a request to reboot disk shelf 0x.shelf0 module A.
Wed Nov 19 23:09:34 +0900 [Node1: dsa_sfu: sfu.downloadError:error]: [storage download shelf]: Error downloading firmware file NSM100.0305.SFW on 0x.shelf0.shelf partner module unavailable

  • Manual firmware upgrade doesn't resolve the issue.

  • ONTAP reports NSM A module in unknown state.
    storage show fault -v
    Enclosure Status: information
    Channel: 0x
    Shelf: 0
    Shelf Type: NS224NSM100
    Module Type: NSM100
    [...]
    PSM:
    Element Status Status Bytes Status Descriptions
    1 [NSM100 A] : {color:#FFAB00}UNKNOWN{color} 06,00,00,00
    2 [NSM100 B] : OK 01,08,00,80 MASTER, LOG DATA VALID

  • The shelf firmwarew upgrade for NSM100 module B never starts.
    *ONTAP clustershell command reports quiet period as 240s.
    run -node * options sfu.psm.quiet.period

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