Skip to main content
NetApp Knowledge Base

CONTAP-609785: After performing ONTAP upgrade the NSM100 B module on NS224 shelf doesn't get updated

  1. Last updated
  2. Save as PDF
Views:
130
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
CORE
Last Updated:

Issue

  • After performing ONTAP upgrade only the firmware of the NSM100 module B on NS224 shelves is not auto-updated to the ONTAP bundled version. 

  • SYSCONFIG-A shows NSM100 module B fails to update to target version.

Shelf 0: NS224NSM100 Firmware rev. NSM100 A: 0402 NSM100 B: 0240

  • Although NSM100 A module reports newer version but EMS reports downloading error for NSM100 A module:

Wed Nov 19 23:05:34 +0900 [Node1: dsa_sfu: sfu.rebootRequest:info]: Issuing a request to reboot disk shelf 0x.shelf0 module A.
Wed Nov 19 23:09:34 +0900 [Node1: dsa_sfu: sfu.downloadError:error]: [storage download shelf]: Error downloading firmware file NSM100.0305.SFW on 0x.shelf0.shelf partner module unavailable

  • Manual firmware upgrade doesn't resolve the issue.

  • ONTAP reports NSM A module in unknown state.
    storage show fault -v
    Enclosure Status: information
    Channel: 0x
    Shelf: 0
    Shelf Type: NS224NSM100
    Module Type: NSM100
    [...]
    PSM:
    Element Status Status Bytes Status Descriptions
    1 [NSM100 A] : {color:#FFAB00}UNKNOWN{color} 06,00,00,00
    2 [NSM100 B] : OK 01,08,00,80 MASTER, LOG DATA VALID

  • The shelf firmwarew upgrade for NSM100 module B never starts.
    *ONTAP clustershell command reports quiet period as 240s.
    run -node * options sfu.psm.quiet.period

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.