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Users with role snaplock fails to login via System Manager or SSH

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

ONTAP 9

Issue

  • Users with the snaplock role are unable to log in via the System Manager, encountering the following error:
    Screenshot 2025-01-09 043920.png
  • When attempting to log in via SSH, the window closes immediately after entering the correct password.
  • The account is not locked.
  • New accounts created with the applications ssh, http, and ontapi and assigned the snaplock role also face the same issue.
  • Accounts with the vsadmin-snaplock role do not experience any login issues.
  • No errors are observed in the SSH debug output (ssh -vvv).

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