One node cannot send Autosupport via SMTP
Applies to
- ONTAP 9
- Autosupport
Issue
- One node cannot send Autosupport via SMTP.
-
Running the command "
autosupport check show
" indicates SMTP error for the node.
Category: smtp
Component: mail-server
Status: failed
Detail: SMTP connectivity check failed for destination:
XXX.XXX.XX.XX. Error: Timeout was reached when
connecting to the server - 'XXX.XXX.XX.XX'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
- While checking the network connectivity through traceroute to the SMTP server, the route used in ONTAP cannot reach the SMTP server.
::>network traceroute -node <node_name> -destination <remote_server>