ONTAP Upgrade stuck in Installing ONTAP software image status
Applies to
- ONTAP 9
- Automated Non-Disruptive Update (ANDU)
Issue
- ONTAP Upgrade stuck in "Installing ONTAP software image" status
Cluster::*> cluster image show-update-progress
Estimated Elapsed
Update Phase Status Duration Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks completed 00:10:00 00:00:50
ONTAP updates in-progress 02:34:00 00:25:40
Details:
Node name Status Status Description
-------------------- ----------------- --------------------------------------
Node1a waiting
Node1b in-progress Installing ONTAP software image.
Node2a in-progress Installing ONTAP software image.
Node2b in-progress Installing ONTAP software image.
9 entries were displayed.
- When cancelling and restarting upgrade, issue remains
::> cluster image show-update-progress
Estimated Elapsed
Update Phase Status Duration Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks completed 00:10:00 00:00:50
ONTAP updates paused-on-error 02:34:00 2 days 23:43
Details:
Node name Status Status Description
-------------------- ----------------- --------------------------------------
Node1a waiting
Node1b failed Error: Task failed due to timeout
Action: Ensure that nodes are healthy
and try resuming the update operation
after some time.
Node2a failed Error: Task failed due to timeout
Action: Ensure that nodes are healthy
and try resuming the update operation
after some time.
Node2b failed Error: Task failed due to timeout
Action: Ensure that nodes are healthy
and try resuming the update operation
after some time.
9 entries were displayed.
- From EMS:
Fri May 16 17:42:25 -0700 [Node1b: upgrademgr: upgrademgr.update.pausedErr:error]: The automated update of the cluster has been paused due to the following reason: Error: {Update timeout occured in State[DownloadImage]-- Tasks Pending in nodes <> Task Name: do-download-job <> Task Name: do-download-job <> Task Name: do-download-job}, Action: {Ensure that nodes are healthy and try resuming the update operation after some time
