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ONTAP AutoSupport using SMTP is sent but are empty

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • AutoSupport
  • SMTP
  • ONTAP 9
  • Data ONTAP operating in 7-mode

Issue

  • In the Active IQ dashboard - Autosupport section you confirm that Sections and logs are missing
  • From the command line Autosupport history show confirms that all logs are sent-successful from the NODE to the mailhost
Destination for This AutoSupport Trigger Event Time of Last Update Status of Delivery
SMTP callhome.weekly 4/5/2020 00:16:14 sent-successful
  • Testing connectivity from the command line also confirms connections are working

cluster1::> system node autosupport check show -node node_name

On Demand
Node HTTP/HTTPS Server SMTP Configuration
---------------- ---------- ---------- ---------- -------------
node2 ok ok ok ok

 

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