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ONTAP AutoSupport (Transport SMTP) Delivery Failure Resolution Guide

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Category:
ontap-9
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core
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Applies to

  • ONTAP 9
  • AutoSupport
  • Transport SMTP

Description

Our NetApp node(s) doesn't appear to be sending any AutoSupport emails

  • Follow this guide to help you locate the proper solution to your question or issue.
Verify your current configuration

For a smoother experience, run the following command to gather your Nodes configuration

::>autosupport show -node <node name> -instance

Node: cluster-01

State: enable
SMTP Mail Hosts: mailhost
From Address: admin@email.com
List of To Addresses: address1@email.com,address2@email.com
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: SMTP
Support Proxy URL:

Verify Connectivity is good
cluster1::> system node autosupport check show -node node2
                            On Demand
Node             HTTP/HTTPS Server     SMTP       Configuration
---------------- ---------- ---------- ---------- -------------
node2            ok         ok         ok         ok
Connectivity fails
  • If connectivity fails, you must check connections to the Mailhost.

 

 

 

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