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NTP CLOCK SKEW DETECTED - AutoSupport message

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ontap-9
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Applies to

  • ONTAP 9
  • ems.callhome.ntp.clock.skew.detected
  • callhome.ntp.clock.skew.detected
  • NTP CLOCK SKEW DETECTED

Event Summary

This message occurs if the ONTAP system time is offset to the ntp server time by more than 2 minutes.

[node01-02: mgwd: callhome.ntp.clock.skew.detected:error]: Callhome for "NTP CLOCK SKEW DETECTED". Clock skew of -172.8242 seconds detected between "node01-02" and "10.0.5.86".

Validate

ASUP
  • Section NTPDC-PEER:

     remote           local      st poll reach  delay   offset    disp
=======================================================================
=169.254.240.152 169.254.149.225  4 1024  377 0.00008 -0.004272 0.12306
=10.10.3.1       10.0.5.86       12 1024    0 0.00050 -172.8242 3.99217
*10.10.15.17     10.0.5.86        3 1024  377 0.00034 +0.004939 0.13930

Command Line
  1. ::> set -privilege advanced
  2. ::*> cluster time-service ntp status show -instance

Resolution

  1.  How to validate the time on an ONTAP cluster to match the domain controller in UTC
  2. How to configure and troubleshoot NTP in ONTAP 9 using CLI 

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.