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Loftware print server application logs error "(M2233) Image Failure during print" because SMB directory caching is enabled on SMB client host

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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • Loftware print server
  • CIFS/SMB

Issue

  • Loftware print server fails to print a recently created file, logging error:
    • (M2233) Image Failure during print. Image 'delta.bmp' does not exist.
  • If the print job is retried later, it succeeds
  • Packet traces shows that 
    1. Prior to the creation of the file, the Loftware host sends an SMB Change Notify Request to ONTAP for the parent folder of the file
    2. Prior to the attempted print job, a different NAS client host creates the file in the parent folder
    3. At the time of the attempted print job, the Loftware host does not request to read the file, nor request to list the contents of the parent directory
    4. After the attempted print job fails, ONTAP sends an SMB Change Notify Response to the Loftware host, which states that the file was created in the parent folder

 

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