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Local ONTAP RBAC user is intermittently locked

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • MCC-FC
  • RBAC

Issue

  • The local ONTAP user account myUser1 is being unexpectedly locked out, causing backup processes to fail. The issue occurs on all nodes, all vservers, and affects all volumes and shares involved in backup operations. The lockouts happen always around the same time, but not every day, and there is no specific pattern or identifiable source of the lockout. The environment includes multiple backup servers and two clusters in a MetroCluster configuration, each with multiple SVMs. 
  • Error messages from MGWD logs indicate account locked and user account has expired for myUser1 on various vservers, though password expiry is set to 'unlimited' for all relevant roles.
example
ERR: PAM::PASSWD: pam_sm_acct_mgmt:src/pam/pam_passwd.cc:788 Error: myUser1 account locked for VserverId=svm1. Error: Account currently locked. Contact the storage administrator to unlock it.

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