HTTPs AutoSupport delivery fails with a PROXY
Applies to
- ONTAP 9
- AutoSupport configured with a Proxy
Issue
- The node reports in the notifyd.log file:
Failed to connect to support.netapp.com port 443: Connection refused
- AutoSupports for one or more nodes fail to reach NetApp due to network timeout.
Example:
cluster1::> system node autosupport check show-details
...
Node: node_name
Category: http- https
Component: http-put-destination
Status: failed
Detail: HTTP/S PUT connectivity check failed for destination:
https://support.netapp.com/put/AsupPut/ via proxy -
proxyuser:********@proxyurl:8080.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
Node: node_name
Category: http- https
Component: http-post-destination
Status: failed
Detail: HTTP/S POST connectivity check failed for destination:
https://support.netapp.com/asupprod/post/1.0/postAsup
via proxy -
proxyuser:********@proxyurl:8080.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
- Timeout messages in the
notifydlogs to the proxy URL
Example:
::> system node run -node node_name -command rdfile /etc/log/mlog/notifyd.log
... (message: STATE: WAITRESOLVE => WAITCONNECT handle 0x80f746008; line 1479 (connection #0))
... (message: connect to proxyurl_IP port 8080 failed: Operation timed out)
... (message: Failed to connect to proxyurl port 8080: Operation timed out)