Could not login to systemshell for one of a node of the cluster

Applies to

ONTAP 9

Issue

• Systemshell commands that are run from cluster shell do not return output for a  node.
• When running the systemshell command, no warning is displayed and there is no prompt to enter the diag user password.

cluster1::*> systemshell -node node1
  (system node systemshell)
 
cluster1::*>

• messages.log shows pubkey auth error:

[daemon_xinetd:info:13795] START: ssh-systemshell pid=52696 from=169.254.19.189 vsid=-3 role=0x4
[auth_sshd:info:52696] mm_answer_pwnamallow: Got passwd creds user (diag), homedir (/var/home/diag), uid (1002) from FILES
[auth_sshd:error:52696] error: get_socket_address: getnameinfo 4 failed: hostname nor servname provided, or not known
[auth_sshd:error:52696] in login_info_update(): Function login_info_update returns 0 with error : login info rpc to mgwd: RPC: Success; netid=tcp fd=8 TO=25.0s TT=0.000s O=92b I=28b CN=1/1 VSID=-1 127.0.0.1:819 <-> 127.0.0.1:910,
[auth_sshd:error:52696] error: auth2-pubkey.c:sshd_report_login_failure:1178:Login Failure: user = diag, vserverID = -1, authmethod = publickey, application = ssh-connection,\tlocalip = 169.254.112.232, remoteip = 169.254.19.189
[auth_sshd:info:52696] Connection closed by 169.254.19.189 port 59899 [preauth]
[daemon_xinetd:info:13795] EXIT: ssh-systemshell status=255 pid=52696 duration=0(sec)