Skip to main content
NetApp Knowledge Base

Autosupport through SMTP fails with error timeout reached

  1. Last updated
  2. Save as PDF
Views:
162
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • Autosupport
  • SMTP

Issue

The autosupport fails with error:

Detail: SMTP connectivity check failed for destination:
192.168.xx.xx. Error: Timeout was reached when connecting
to the server - '192.168.xx.xx'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity

From Notifyd, repeated failures can be observed:

0000001c.01252b0b 08044824 Mon Mar 18 2024 12:04:25 +08:00 [kern_notifyd:info:1556] (category: 1556:3302:deliver) (emittime: 3/18/2024 11:08:38) (message: Trying 192.168.xx.xx:25...)
0000001c.01252b0d 08044824 Mon Mar 18 2024 12:04:25 +08:00 [kern_notifyd:info:1556] (category: 1556:3302:deliver) (emittime: 3/18/2024 11:08:53) (message: connect to 192.168.xx.xx port 25 failed: No route to host)
0000001c.01252b0e 08044824 Mon Mar 18 2024 12:04:25 +08:00 [kern_notifyd:info:1556] (category: 1556:3302:deliver) (emittime: 3/18/2024 11:08:53) (message: Failed to connect to 192.168.xx.xx port 25: No route to host)
0000001c.01252b11 08044824 Mon Mar 18 2024 12:04:25 +08:00 [kern_notifyd:info:1556] (category: 1556:3302:deliver) (emittime: 3/18/2024 11:08:53) (message: Closing connection 0)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.