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AutoSupport stopped working via HTTPS

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport

Issue

  • AutoSupport (ASUP) messages stopped sending from all ONTAP systems. The following errors were observed in logs and CLI outputs:

    AutoSupport::StatusCheck: Connectivity check to HTTPS PUT destination failed (Timeout was reached) with root CA path:/mroot/etc/vserver_4294967295/certificates/ssl/serverCa
    AutoSupport::StatusCheck: Connection timed out after 10002 milliseconds
    AutoSupport::StatusCheck: Connectivity check to HTTPS POST destination failed (Timeout was reached) with root CA path:/mroot/etc/vserver_4294967295/certificates/ssl/serverCa
    AutoSupport::StatusCheck: Unable to send AOD request to OnDemand Server: Timeout was reached


    HTTPS PUT/POST connectivity check failed for destination: 
    https://support.netapp.com/put/AsupPut/ 
    and
    https://support.netapp.com/asupprod/post/1.0/postAsup. 
    Error: Timeout was reached when connecting to the server-'support.netapp.com'

  • TCP handshake completes, but SSL/TLS “client hello” is not answered or is reset, and certificate exchange does not occur.

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