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CONTAP-85311: NTP requests fail when ONTAP upgrade adds "management-ntp-client" LIF service

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60
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Customer
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Category:
ontap-9
Specialty:
core
Last Updated:

Issue

  • When adding an external NTP server with the command
    cluster time-service ntp server create -server <ntp-server-name.org>,
    the following error occurs: Error: command failed: Unable to query NTP server "<ntp-server-name.org>" with address xx.xxx.xxx.xxx within 5 seconds.
  • Running cluster time-service ntp status show returns: Warning: Unable to list entries on node <node name>. Timeout: Operation "cluster_ntp_server_status_view_iterator::next_imp()" took longer than 25 seconds to complete.
  • The NTP server is reachable via ping from all management LIFs and there is no firewall between the storage node’s e0M port and the NTP server.

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