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The inventory information of FRU PSUx is not readable

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Applies to

  • ONTAP 9
  • AFF A220, AFF C190, FAS2750 and FAS2720 
  • AFF A200, FAS2650 and FAS2620 

Issue

  • EMS error messages example:
Wed May 19 09:56:06 +0000 [node1: env_mgr: monitor.fru.info.unreadable:error]: The inventory information of FRU PSU1 is not readable.
Wed May 19 09:56:06 +0000 [node1: env_mgr: monitor.fru.info.unreadable:error]: The inventory information of FRU PSU2 is not readable.
Wed May 19 10:00:00 +0000 [node1: statd: monitor.fan.failed:alert]: Multiple fans has failed.
Wed May 19 10:44:46 +0000 [node1: env_mgr: monitor.temp.unreadable:error]: The controller temperature (Midplane 4 Temp) is not readable.
Wed May 19 10:44:46 +0000 [node1: env_mgr: monitor.temp.unreadable:error]: The controller temperature (Midplane 3 Temp) is not readable.
Wed May 19 10:44:46 +0000 [node1: env_mgr: monitor.temp.unreadable:error]: The controller temperature (Midplane 2 Temp) is not readable.
Wed May 19 10:44:46 +0000 [node1: env_mgr: monitor.temp.unreadable:error]: The controller temperature (Midplane 1 Temp) is not readable.
Wed May 19 10:45:28 +0000 [node1: env_mgr: monitor.fan.warning:notice]: multiple fans have failed. Replace it to avoid overheating
Wed May 19 10:45:57 +0000 [node1: env_mgr: callhome.c.fan.fru.fault:error]: Call home for CHASSIS FAN FRU FAILED: Multiple fans have failed
 
Or
 
Sun Feb 27 16:08:11 +0900 [node1: env_mgr: monitor.fru.info.unreadable:error]: The inventory information of FRU PSU3 is not readable.
...
Sun Feb 27 17:07:11 +0900 [node1: env_mgr: monitor.fru.info.readable:info]: The inventory information of FRU PSU3 is readable.
  • Platform sensor error example:
PSU1 Fan 1 and PSU1 Fan 2 init-failed
PSU2 Fan 1 and PSU2 Fan 2 init-failed
  • sysconfig -a output example: 
Shelf 0: DS224-12 Firmware rev. IOM12E A: 0220 B: ---- 
  • ONTAP OS boot error: 
LOADER-B> boot_ontap
Loading X86_64/freebsd/image1/kernel:0x200000/1091691 0x30b000/10940288 0xf7a000/3783336 0x1315aa8/13717528
...
***************************************************
This platform is not supported in this release.
The system will now halt
***************************************************
BIOS Version: 11.9
...
Loading Device Drivers ...
Waiting for SP
...
IPMI:Read midplane FRU common header:timeout
SP failure. Resetting SP from primary FW. This can take a few minutes
 

 

 

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