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"SinglePathToDiskShelf_Alert" occurs when IOM information cannot be read correctly

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Applies to

  • DS212C
  • DS224C

Issue

  • The health alert is received:

Health Monitor process nchm: SinglePathToDiskShelf_Alert

  • sysconfig -a does not show IOM B information:

Shelf 0:DS224-12  Firmware rev. IOM12B A: 0120  IOM12B B: 0120
Shelf 1:DS224-12  Firmware rev. IOM12B A: 0120  IOM12B B: 0120
Shelf 2:DS224-12  Firmware rev. IOM12B A: 0120  IOM12B B: 0120
Shelf 3:DS224-12  Firmware rev. IOM12B A: 0120   B: ----
Shelf 4:DS224-12  Firmware rev. IOM12B A: 0120  IOM12B B: 0120
 

  • STORAGE-SHELF-PORT.XML shows IOM status “false disconnected”

1.3 4 Bfalse  false  disconnected         1
1.3 5 Bfalse  false  disconnected         2
1.3 6 Bfalse  false  disconnected         3
1.3 7 Bfalse  false  disconnected         4
 

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