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Shelf stack information missing from 'sysconfig -a' output

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hw
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Applies to

  • FAS8300
  • FAS8700
  • ONTAP 9
  • DS2246
  • DS224C
  • DS212C

Issue

  • Shelf information missing from one node following adding/re-cabling SAS shelves or ONTAP reboot.
  • Disks are working normally and SYSCONFIG -A report HA nodes system storage configuration as Multi-path HA
  • Shelf details missing from ENVIRONMENT, STORAGE-SHELF, STORAGE-SHELF.XML, etc.
EXAMPLE:
sysconfig -a

slot 1: SAS Host Adapter 1a (Broadcom SAS3616W rev. 2, SAS, <UP>)
    ...
        10.0 : NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJHWGMH)
        ...
        10.23: NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJK2GXG)
        11.0 : NETAPP   X426_STBTE1T8A10 NA02 1713.5GB 520B/sect (S3Z0N7BV)        
        ...
        11.23: NETAPP   X426_STBTE1T8A10 NA02 1713.5GB 520B/sect (S3Z0N5T3)
        12.0 : NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJKLXVH)
        ...
        12.23: NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJJBD6G)
        13.0 : NETAPP   X425_TA15E1T2A10 NA01 1142.3GB 520B/sect (60F0A0F2F4WR)
        ...
        13.23: NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJK250G)
        Shelf 10: DS2246  Firmware rev. IOM6 A: 0191  IOM6 B: 0191
        Shelf 11: DS2246  Firmware rev. IOM6 A: 0191  IOM6 B: 0191

slot 2: SAS Host Adapter 2d (Broadcom SAS3616W rev. 2, SAS, <UP>)
    ...
        10.0 : NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJHWGMH)
        ...
        10.23: NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJK2GXG)
        11.0 : NETAPP   X426_STBTE1T8A10 NA02 1713.5GB 520B/sect (S3Z0N7BV)        
        ...
        11.23: NETAPP   X426_STBTE1T8A10 NA02 1713.5GB 520B/sect (S3Z0N5T3)
        12.0 : NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJKLXVH)
        ...
        12.23: NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJJBD6G)
        13.0 : NETAPP   X425_TA15E1T2A10 NA01 1142.3GB 520B/sect (60F0A0F2F4WR)
        ...
        13.23: NETAPP   X425_HCBEP1T2A10 NA02 1142.3GB 520B/sect (KZJK250G)
        Shelf 13: DS2246  Firmware rev. IOM6 A: 0191  IOM6 B: 0191

  • EMS-LOG-FILE.GZ report number of shelf missing:

[node1: dsa_poll: ses.status.shelfCount.info:notice]: The new shelf count is 27, the old shelf count was 28.

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