SP inaccessible with e0M up and functioning

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Visibility:: Public

Votes:: 0

Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

FAS 8020

Issue

The Service Processor IP address is inaccessible on one node of the HA pair, the network connectivity was verified but the SP IP does not respond to pings.
The Cluster management and node management LIFs on the affected node, hosted on the e0M port, are functioning normally as they are pingable and accessible.
The MAC address for the Service Processor is not seen on the connected switch port, although the MAC addresses for the e0M port is seen.
The Service Processor was rebooted, and the firmware was attempted to be upgraded, which failed:

::> system service-processor reboot-sp -node <node name>

Service Processor upgrade failure (SP-MGMT-MLOG-TXT.GZ in Autosupport):

Jan 13 22:44:34 +0000 [node01: servprocd: sp.servprocd.upd.unexpt.evts:debug]: params: {'reason': 'Unable to transfer SP firmware image using network interface'}

[?] Thu Jan 13 22:44:34 +0000 [node01: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.

[?] Thu Jan 13 22:45:00 +0000 [node01: nphmd: hm.alert.raised:alert]: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller

[?] Thu Jan 13 22:46:22 +0000 [node01: servprocd: sp.servprocd.upd.evts:debug]: params: {'reason': 'SP Firmware network update from 3.10 to 3.11 has been triggered.'}

[?] Thu Jan 13 22:46:34 +0000 [node01: notifyd: callhome.ondemand.invoke.all:notice]: params: {'aod_req_id': '61e0a0969f3f553997c0cd32', 'sequence': '472', 'URI': '', 'subject': 'ON DEMAND (ALL:AODS TRIGGERED)'}