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SFP not supported alert on X710 Ethernet Controller Card

  1. Last updated
    Apr 30, 2024
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Category:
ontap-9
Specialty:
hw
Last Updated:
4/30/2024, 11:28:37 AM

Applies to

  • All AFF/FAS Models
  • ONTAP 9
  • 10Gigabit Ethernet Controller X710 SFP+
  • Intel Corp AFBR-709DMZ-IN3

Issue

  • Link down on X1147A: 10Gigabit Ethernet Controller X710 SFP+ with INTEL Corp SFPs
  • EMS-LOG-FILE show that the SFP is not supported

Node-01 ERROR netif.sfpNotSupported: The SFP+ or QSFP+ module (Intel Corp AFBR-709DMZ-IN3 ) installed in e4a is not supported with this network interface.
Node-01 NOTICE vifmgr.portdown: A link down event was received on node Node-01, port e4a.

  • Checking SYSCONFIG -A we can see that the mentioned port is not showing any info

e4a MAC Address:    xx:xx:xx:xx:xx:xx (auto-unknown-fd-down)
      SFP Vendor:
      SFP Part Number:
      SFP Serial Number: 

  •  Confirmed that the SFP is supported using Hardware Universe
  • Even after SFP replacement the issue remains
  • Checking IFCONFIG-VVVM logs on the Node we see there is activity indicating the SFP is active

module temperature: 28.98 C Voltage: 3.33 Volts
        RX: 0.48 mW (-3.17 dBm) TX: 0.59 mW (-2.28 dBm) 

  • Checking the switch side we can also see activity on the port

EthernetX/XX
    transceiver is present
    type is 10Gbase-SR
    name is CISCO-FINISAR
    part number is FTLX8571D3BCL-C2
    revision is A
    serial number is FNS193519F1
    nominal bitrate is 10300 MBit/sec
    Link length supported for 50/125um OM2 fiber is 82 m
    Link length supported for 62.5/125um fiber is 26 m
    Link length supported for 50/125um OM3 fiber is 300 m
    cisco id is 3
    cisco extended id number is 4
    cisco part number is 10-2415-03
    cisco product id is SFP-10G-SR
    cisco version id is V03
 
     SFP Detail Diagnostics Information (internal calibration)
 ----------------------------------------------------------------------------
                Current              Alarms       Warnings
                Measurement     High        Low         High          Low
 ----------------------------------------------------------------------------
  Temperature   33.25 C        75.00 C     -5.00 C 70.00 C        0.00 C
  Voltage        3.30 V         3.63 V      2.97 V      3.46 V        3.13 V
  Current        7.55 mA 11.80 mA     4.00 mA    10.80 mA       5.00 mA
  Tx Power      -2.29 dBm       1.69 dBm  -11.30 dBm   -1.30 dBm     -7.30 dBm
  Rx Power      -2.04 dBm       1.99 dBm  -13.97 dBm   -1.00 dBm     -9.91 dBm
  Transmit Fault Count = 0
 ---------------------------------------------------------------------------- 

 

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