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SAS port down due to faulty SAS cable

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Category:
ontap-9
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hw
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Applies to

  • ONTAP 9
  • FAS9500
  • Storage configuration is Quad-path

Issue

  • SYSCONFIG -A report SAS port down:

slot 2: SAS Host Adapter 2c (PMC-Sierra PM8072 rev. C, SAS, <OFFLINE (hard)>)

  • EMS report DISK REDUNDANCY FAILED error:

[node01: pmcsas_admin_0: sas.port.down:debug]: SAS port "2c" went down.
[node01: pmcsas_admin_0: sas.cable.pulled:debug]: Cable attached to SAS port "2c" was pulled out.
[node01: svc_queue_thread: shelf.config.tompha:info]: System has transitioned to multi-path HA attached storage
[node01: svc_queue_thread: callhome.dsk.redun.fault:error]: Call home for DISK REDUNDANCY FAILED

  • ENVIRONMENT report external shelf still able to read sas cable information:

Channel: 11b
Shelf: 50

SAS cable information by element:
[1] Vendor: Amphenol
Type: MINI-SAS HD passive copper 5m ID: 00 Swaps: 0
Serial number: xxxxxxxxxx Part number: 112-00439+A0

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