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Repetitve disk failures after ONTAP upgrade

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Category:
ontap-9
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HW
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Applies to

  • ONTAP 9
  • Disk Qualification Package (DQP)
  • Repetitive disk failures

Issue

  • Repetitive disk failure events reported on the cluster

    config_thread: callhome.fdsk.fault:error]: Call home for FILESYSTEM DISK FAILED Shelf 10, Bay 10, Model [X343_SSKBE1T8A10], S/N [W+++++GS]
    config_thread: callhome.sdsk.fault:error]: Call home for SPARE DISK FAILED Shelf 10, Bay 10, Model [X343_SSKBE1T8A10], S/N [W+++++RG]  <==== Same bay, after replacement
    config_thread: callhome.fdsk.fault:error]: Call home for FILESYSTEM DISK FAILED Shelf 19, Bay 19, Model [X343_SSKBE1T8A10], S/N [W+++++AW]
    config_thread: callhome.fdsk.fault:error]: Call home for FILESYSTEM DISK FAILED Shelf 12, Bay 20, Model [X343_SSKBE1T8A10], S/N [W+++++QQ]
    config_thread: callhome.fdsk.fault:error]: Call home for FILESYSTEM DISK FAILED Shelf 13, Bay 4, Model [X343_SSKBE1T8A10], S/N [W+++++XK]
    config_thread: callhome.sdsk.fault:error]: Call home for SPARE DISK FAILED Shelf 10, Bay 10, Model [X343_SSKBE1T8A10], S/N [W+++++QF] <====== Failed again
    config_thread: callhome.fdsk.fault:error]: Call home for FILESYSTEM DISK FAILED Shelf 11, Bay 11, Model [X343_SSKBE1T8A10], S/N [W+++++L4]
    config_thread: callhome.sdsk.fault:error]: Call home for SPARE DISK FAILED Shelf 13, Bay 4, Model [X343_SSKBE1T8A10], S/N [W+++++MM] <==== Same bay, after replacement
    config_thread: callhome.fdsk.fault:error]: Call home for FILESYSTEM DISK FAILED Shelf 17, Bay 8, Model [X343_SSKBE1T8A10], S/N [W+++++DC]
  • Disk firmwares were upgraded as its bundled with ONTAP upgrade.
  • After replacement the same disk may fail again in a day or two.
  • Some disks may still report failed even after replacement.

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