Overtemperature lead SHELF FAULT alert

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Visibility:: Public

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Category:: fas-systems

Specialty:: hw

Last Updated:: 4/2/2024, 10:40:06 AM

Applies to

AFF / ASA / FAS
DS2246
ONTAP 9

Issue

EMS log show SHELF_FAULT error:

 [FAS-01: dsa_worker0: ses.status.temperatureWarning:alert]: DS2246 (S/N XXXXXXXXXXX) shelf 5 on channel 0b temperature warning for Temperature sensor 6: non-critical status; overtemperature warning. Current temperature: 66 C (150 F). This module is on the rear of the shelf on the lower right power supply.

 [FAS-01: statd: monitor.shelf.warning:error]: Fault reported on disk storage shelf attached to channel 0b. Check fans, power supplies, disks, and temperature sensors.

 [FAS-01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

STORAGE-FAULT of ASUP log:

Enclosure Status: non-critical Channel: 0b Shelf: 5 Shelf Type: DS2246

...

Temperature Sensors: Element Status Status Bytes Status Descriptions 1: OK 01,00,36,00 2: OK 01,00,3A,00 3: OK 01,00,3D,00 4: OK 01,00,53,00 5: OK 01,00,3C,00 6: NONCRITICAL 03,00,56,04 OT WARNING 7: OK 01,00,3E,00 8: OK 01,00,3F,00

ENVIRONMENT of ASUP log:

Temperature Sensor installed element list: 1, 2, 3, 4, 5, 6, 7, 8; with error: 6
   Shelf temperatures by element:
      [1] 34 C (93 F) (ambient) Normal temperature range
      [2] 38 C (100 F) Normal temperature range
      [3] 41 C (105 F) Normal temperature range
      [4] 63 C (145 F) Normal temperature range ------------------> sensor in PSU1
      [5] 40 C (104 F) Normal temperature range
      [6] 66 C (150 F) Overtemperature warning!-------------------> sensor in PSU2
      [7] 41 C (105 F) Normal temperature range
      [8] 42 C (107 F) Normal temperature range