Skip to main content
NetApp Knowledge Base

ONTAP boot and SP login fail

Last Updated:

Applies to

  • FAS
  • AFF
  • ONTAP 9


  • The cluster node is down at LOADER> prompt and will not boot ONTAP. 
  • When the boot is attempted the console goes blank and no output is provided. 
  • The Service Processor prompt is reachable from the serial console but the SP login is denied with an invalid credentials error. 
  • The credentials are confirmed on the partner node.
  • Reseating the motherboard does not resolve the issue.


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.