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Not receiving autosupport to our mailbox

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

ONTAP 9

Issue

  • The Autosupport is not received via SMTP on one email address while there are two email addresses configured.
  • The Notifyd logs indicate that the ONTAP system successfully establishes a connection with the SMTP server. The status for SMTP ASUP delivery is sent-successful.

Fri Jan 31 2025 10:42:08 +01:00 [kern_notifyd:info:2225] Successfully processed smtp ASUP by delivery thread, seq: 52 status: sent-successful

 

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