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Node power cycle when booting due to PCIe Module issue

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Applies to

  • AFF-A70
  • X50133A

Issue

  • Node reboot when booting ONTAP with the following errors:

e3b: port_rcv_data failed.
e3c: port_rcv_data failed.
e3d: port_rcv_data failed.
e3a: port_rcv_data failed.
e3b: port_rcv_data failed.
e3c: port_rcv_data failed.
e3d: port_rcv_data failed.
e3a: port_rcv_data failed.
e3a: ERR: NTAP_power_cycle_after_firmware_dump: fatal error occured with firmware dump collected and will power-cycle to recover...

or

e3a: ERR: mlx5e_open_locked:4358:(pid 4954): mlx5e_open_tises failed, -5
e3b: ERR: mlx5e_open_locked:4358:(pid 4954): mlx5e_open_tises failed, -5
e3c: ERR: mlx5e_open_locked:4358:(pid 4954): mlx5e_open_tises failed, -5
e3d: ERR: mlx5e_open_locked:4358:(pid 4954): mlx5e_open_tises failed, -5
e3a: ERR: mlx5e_media_change:772:(pid 4954): Query port media capability failed
e3a: ERR: mlx5e_media_change:772:(pid 4954): Query port media capability failed
e3a: ERR: mlx5e_media_change:772:(pid 4954): Query port media capability failed
e3a: ERR: mlx5e_open:4421:(pid 4954): Setting port status to up failed
e3a: ERR: mlx5e_open_locked:4358:(pid 4954): mlx5e_open_tises failed, -5
e3b: ERR: mlx5e_ioctl:4994:(pid 34434): Query module num failed, eeprom reading is not supported
e3c: ERR: mlx5e_ioctl:4994:(pid 34434): Query module num failed, eeprom reading is not supported
e3d: ERR: mlx5e_ioctl:4994:(pid 34434): Query module num failed, eeprom reading is not supported
e3a: ERR: mlx5e_ioctl:4994:(pid 34438): Query module num failed, eeprom reading is not supported
e3b: ERR: mlx5e_ioctl:4994:(pid 39252): Query module num failed, eeprom reading is not supported
e3c: ERR: mlx5e_ioctl:4994:(pid 39252): Query module num failed, eeprom reading is not supported
e3d: ERR: mlx5e_ioctl:4994:(pid 39252): Query module num failed, eeprom reading is not supported
e3a: ERR: mlx5e_ioctl:4994:(pid 39256): Query module num failed, eeprom reading is not supported
e3d: ERR: NTAP_power_cycle_after_firmware_dump: fatal error occured with firmware dump collected and will power-cycle to recover...

  • After power cycle and booting ONTAP, all port on slot 3 will not online.

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