Skip to main content
NetApp Knowledge Base

Node down and unable to access Service Processor due to a faulty controller

  1. Last updated
  2. Save as PDF
Views:
191
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9 
  • AFF systems
  • ASA systems
  • FAS systems

Issue

  • The node is down and any of the following Callhomes may be seen in EMS

[NA-01: vifmgr: callhome.clus.net.degraded:alert]: Call home for CLUSTER NETWORK DEGRADED: Cluster LIF Not Assigned to Any Port - Cluster LIF NA-01_clus2 (node NA-01) is not assigned to any port
[NA-01: kltp: callhome.clam.node.ooq:EMERGENCY]: Call home for NODE(S) OUT OF CLUSTER QUORUM.
[NA-01: cf_takeover: callhome.sfo.takeover:alert]: Call home for CONTROLLER TAKEOVER COMPLETE AUTOMATIC

  • Service Processor(SP) can not be accessed by SSH or console.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.