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New NS224 shelf using NSM100B missing in ONTAP

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HW
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Applies to

NS224 using NSM100B

Issue

  • New NS224 shelf is added and disks are seen, but shelf is not seen.
  • Shelf does not display in Sysconfig -a, but disks are visible:

    slot 5: Dual 40G/100G Ethernet Controller CX5
        e5a MAC Address:    9c:63:c0:75:08:7e (auto-100g_cr4-fd-up)
            QSFP Vendor:         Amphenol
            QSFP Part Number:    112-00574
            QSFP Serial Number:  XXXXXXXXXXXXXX
            10.2.0: NETAPP   X4025S173A3T8NTE NA50 3662.5GB 4160B/sect (XXXXXXXXXXXXXX)
            10.2.1: NETAPP   X4025S173A3T8NTE NA50 3662.5GB 4160B/sect (XXXXXXXXXXXXXX)
            ........
            10.2.22: NETAPP   X4025S173A3T8NTE NA50 3662.5GB 4160B/sect (XXXXXXXXXXXXXX)
            10.2.23: NETAPP   X4025S173A3T8NTE NA50 3662.5GB 4160B/sect (XXXXXXXXXXXXXX)     <<<<< Missing shelf stack
        e5b MAC Address:    9c:63:c0:75:08:7f (auto-100g_cr4-fd-up)                         

  • storage shelf show does not display the new shelf.
  • EMS at the time of the shelf add shows the shelf is recognized:

[Node-02: rshd_0: shelf.config.tompha:info]: System has transitioned to multi-path HA attached storage
[Node-02: dsa_poll: ses.status.shelfCount.info:notice]: The new shelf count is 2, the old shelf count was 1.

  • EMS shortly after starts printing unsupported shelf messages:

[Node-02: dsa_disc: ses.shelf.unsupportAllowErr:alert]: Unsupported disk shelf found on channel 0x.

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