NSM100 sensors report errors and recover automatically

Last updated

Nov 29, 2024
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Visibility:: Public

Votes:: 0

Category:: ontap-9

Specialty:: HW

Last Updated:: 11/29/2024, 7:57:34 AM

Applies to

NS224
NSM100
The issue persisted after upgrading shelf firmware to the latest version or reseating NSM100 module

Issue

NSM100 sensors report errors in EMS-LOG-FILE.GZ.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.temperatureWarning:alert]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature warning for Temperature sensor 6: not installed or failed. Current temperature: 40 C (104 F). This element is on the unknown location.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.temperatureWarning:alert]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature warning for Temperature sensor 7: not installed or failed. Current temperature: 75 C (167 F). This element is on the unknown location.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.temperatureWarning:alert]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature warning for Temperature sensor 8: not installed or failed. Current temperature: 69 C (156 F). This element is on the unknown location.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.temperatureWarning:alert]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature warning for Temperature sensor 9: not installed or failed. Current temperature: 69 C (156 F). This element is on the unknown location.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.electronicsWarn:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x environmental monitoring warning for SES electronics 1: communication error. ; enclosure services hardware failed This element is on the rear of the shelf at the top, on module A.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.ModuleWarn:alert]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x PCI switch warning for PCI Switch 1: communication error. This element is on the rear of the shelf at the top, on module A.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.ACPWarn:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x ACP Processor warning for shelf ACP processor 1: communication error. ; Alternate Control Path hardware failed This element is on the rear of the shelf at the top, on module A.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.battery.error:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x battery failure error for Coin Battery 1: not installed or hardware failure. This element is on the rear of the shelf, in top module (A).

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.etherConn.warn:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x Ethernet connector warning for port e0a: cannot communicate with connector.  This element is on the rear of the shelf at the top, on module A.

[?]  Fri Jul 26 05:25:54 +0900 [NodeA: dsa_worker5: ses.status.etherConn.warn:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x Ethernet connector warning for port e0b: cannot communicate with connector.  This element is on the rear of the shelf at the top, on module A.

[?]  Fri Jul 26 05:26:30 +0900 [NodeA: dsa_worker3: ses.status.dimm.error:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x DIMM failure for Dimm Element 1: not installed or failed. This element is on the DIMM slot 1 in the top shelf module (A).

[?]  Fri Jul 26 05:26:30 +0900 [NodeA: dsa_worker3: ses.status.dimm.error:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x DIMM failure for Dimm Element 2: not installed or failed. This element is on the DIMM slot 2 in the top shelf module (A).

[?]  Fri Jul 26 05:26:30 +0900 [NodeA: dsa_worker3: ses.status.dimm.error:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x DIMM failure for Dimm Element 3: not installed or failed. This element is on the DIMM slot 3 in the top shelf module (A).

[?]  Fri Jul 26 05:26:30 +0900 [NodeA: dsa_worker3: ses.status.dimm.error:error]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x DIMM failure for Dimm Element 4: not installed or failed. This element is on the DIMM slot 4 in the top shelf module (A).

The errors clear moments later in EMS-LOG-FILE.GZ.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.ModuleInfo:info]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x PCI switch information for PCI Switch 1: normal status.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.ACPInfo:info]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x ACP Processor information for shelf ACP processor 1: normal status.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.dimm.info:notice]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x DIMM notification for Dimm Element 1: normal status.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.dimm.info:notice]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x DIMM notification for Dimm Element 2: normal status.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.dimm.info:notice]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x DIMM notification for Dimm Element 3: normal status.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.dimm.info:notice]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x DIMM notification for Dimm Element 4: normal status.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.battery.info:notice]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x battery information for Coin Battery 1: normal status.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.etherConn.info:notice]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x Ethernet connector information for port e0a: normal status.

[?]  Fri Jul 26 05:29:12 +0900 [NodeA: dsa_worker4: ses.status.etherConn.info:notice]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x Ethernet connector information for port e0b: normal status.

[?]  Fri Jul 26 05:29:22 +0900 [NodeA dsa_worker4: ses.status.temperatureInfo:info]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature information for Temperature sensor 6: normal status.

[?]  Fri Jul 26 05:29:22 +0900 [NodeA: dsa_worker4: ses.status.temperatureInfo:info]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature information for Temperature sensor 7: normal status.

[?]  Fri Jul 26 05:29:22 +0900 [NodeA: dsa_worker4: ses.status.temperatureInfo:info]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature information for Temperature sensor 8: normal status.

[?]  Fri Jul 26 05:29:22 +0900 [NodeA: dsa_worker4: ses.status.temperatureInfo:info]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature information for Temperature sensor 9: normal status.

[?]  Fri Jul 26 05:29:22 +0900 [NodeA: dsa_worker4: ses.status.temperatureInfo:info]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature information for Temperature sensor 10: normal status.

[?]  Fri Jul 26 05:29:22 +0900 [NodeA: dsa_worker4: ses.status.temperatureInfo:info]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x temperature information for Temperature sensor 11: normal status.

[?]  Fri Jul 26 05:29:22 +0900 [NodeA: dsa_worker4: ses.status.bootDv.info:notice]: NS224NSM100 (S/N XXXXXXXXXXXX) shelf 21 on channel 0x boot device notification for Boot device 1: normal status.