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NS224 Shelf Not Recognizing Replacement PSU – “Incompatible Power Supplies” Alert

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ontap-9
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HW
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Applies to

  • NetApp AFF-A700
  • ONTAP 9
  • NS224 Disk Shelf
  • PSU Part Number X737A

Issue

  • After replacing Power Supply Unit 1 (PSU1) on an NS224 shelf
  • ONTAP reports the new PSU as “not supported” and triggers persistent alerts
  • The shelf alternates between ‘normal’ and ‘degraded’/‘unsupported’ status

    Sample log output:

    ALERT ses.psu.comboError: Incompatible power supplies were found on diskshelf "0", serial number: SHJXXXXX000297, productID: NS224NSM100, PSUpartnumbers: PPP-PPPPP+XX, PS-2162-8F.EMERGENCY ses.unsupported.shelf.psu: Shelfid 0 serialnumber SHJHU2216000297 Partnumber PPP-PPPPP+XX not supported on ProductID NS224NSM100.0x: power supply 1.rear of the shelf at the top left.storageshelfshow-power------------------------------------ShelfName: 5.0...PowerSupplyUnits:ID   Type         Part#         Serial#         PowerRating ... Firmware Status100  PPP-PPPPP+XX NO_PSN_PRESENT  1600-212 ...  00.06.06 not-supported200  PS-2162-8F   6L8FX010120762G 1600-208 ... 00.06.06 normal...Errors:Critical condition is detected in storage shelf power supply unit "1". The unit might fail.

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