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NFS clients lose access when export policy has hostnames that do not resolve

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • NFS

Issue

  • NFS mounts hang and timeout or clients loose access to the volumes
  • An export policy has rules that has hostnames that do not resolve:
::*> vserver export-policy check-access -vserver svm1 -client-ip 10.10.10.46 -volume flexvol1 -authentication-method sys -protocol nfs3 -access-type read-write
                                            Policy    Policy           Rule
Path                             Policy     Owner     Owner Type       Index    Access
----------------------------- ----------   ---------  ----------------  ------  ----------
/                                default    vs1_root   volume             1        read
Error: show failed on vserver "svm1" volume "flexvol1" client-ip "10.10.10.46" authentication-method "sys"protocol "nfs3" access-type "read-write": Internal error. Failed to check exports for Vserver "svm1". The command returned a retry.  Wait a few minutes, then try the command again.
 
Note: It is not able to complete the scan of the export-policy associated with the volume and find the appropriate rule, ahead of the one for the client in question
  • When creating a skeletal export policy for testing with wide open permissions and applying that export policy to the volume for which the mounts are failing, mounting is successful.
  • Running nslookup hostname resolution fails

 

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