Internal shelf missing from storage shelf show

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Visibility:: Public

Votes:: 8

Category:: ontap-9

Specialty:: HW

Last Updated:

Applies to

AFF C800

Issue

During a new cluster install of 5 HA(High Availability) pairs with internal shelfs only 4 shelfs are reporting instead of 5
One Shelf reports paths to 4 nodes instead of 2 nodes as seen by command STORAGE SHELF SHOW -CONNECTIVITY

Cluster::> storage shelf show -connectivity Shelf Name: 1.0 Stack ID: 1 Shelf ID: 0 Shelf UID: xx:xx:xx:xx:xx:xx:xx:xx Serial Number: xxxxxxxxxxxxxxx Module Type: PSM3E Model: FS4483PSM3E Shelf Vendor: NETAPP Disk Count: 48 Connection Type: NVMe Shelf State: Online Status: Normal Paths: Controller Initiator Initiator Side Switch Port Target Side Switch Port Target Port TPGN ------------------ --------- -------------------------- -------------------------- ------------------ ------ Node-01 0s - 0s xxxxxxxxxxxxxxxx 40 Node-02 0s - 0s xxxxxxxxxxxxxxxx 40 Errors: ------ Shelf Name: 2.0 Stack ID: 2 Shelf ID: 0 Shelf UID: xx:xx:xx:xx:xx:xx:xx:xx Serial Number: xxxxxxxxxxxxxxx Module Type: PSM3E Model: FS4483PSM3E Shelf Vendor: NETAPP Disk Count: 48 Connection Type: NVMe Shelf State: Online Status: Normal Paths: Controller Initiator Initiator Side Switch Port Target Side Switch Port Target Port TPGN ------------------ --------- -------------------------- -------------------------- ------------------ ------ Node-03 0s - 0s xxxxxxxxxxxxxxxx 40 Node-14 0s - 0s xxxxxxxxxxxxxxxx 40 Node-04 0s - 0s xxxxxxxxxxxxxxxx 40 Node-13 0s - 0s xxxxxxxxxxxxxxxx 40 Errors: ------ Shelf Name: 3.0 Stack ID: 3 Shelf ID: 0 Shelf UID: xx:xx:xx:xx:xx:xx:xx:xx Serial Number: xxxxxxxxxxxxxxx Module Type: PSM3E Model: FS4483PSM3E Shelf Vendor: NETAPP Disk Count: 48 Connection Type: NVMe Shelf State: Online Status: Normal Paths: Controller Initiator Initiator Side Switch Port Target Side Switch Port Target Port TPGN ------------------ --------- -------------------------- -------------------------- ------------------ ------ Node-11 0s - 0s xxxxxxxxxxxxxxxx 40 Node-12 0s - 0s xxxxxxxxxxxxxxxx 40 Errors: ------ Shelf Name: 4.0 Stack ID: 4 Shelf ID: 0 Shelf UID: xx:xx:xx:xx:xx:xx:xx:xx Serial Number: xxxxxxxxxxxxxxx Module Type: PSM3E Model: FS4483PSM3E Shelf Vendor: NETAPP Disk Count: 48 Connection Type: NVMe Shelf State: Online Status: Normal Paths: Controller Initiator Initiator Side Switch Port Target Side Switch Port Target Port TPGN ------------------ --------- -------------------------- -------------------------- ------------------ ------ Node-06 0s - 0s xxxxxxxxxxxxxxxx 40 Node-05 0s - 0s xxxxxxxxxxxxxxxx 40 Errors: ------ 4 entries were displayed.

Duplicate WWN & midplane serial number found under ENVIRONMENT logs for each node in 2 separate HA pairs involved

Enclosure information: [1] WWN: XXXXXXXXXXXX7a5d Shelf ID: 00 Serial number: xxxxxxxxxxxx0028 Part number: xxx-xxxxx+xx Midplane serial number: xxxxxxxxx059 Midplane part number: xxxxxxxxx+xx

Enclosure information: [1] WWN: XXXXXXXXXXXX7a5d Shelf ID: 00 Serial number: xxxxxxxxxxxx0030 Part number: xxx-xxxxx+xx Midplane serial number: xxxxxxxxx059 Midplane part number: xxxxxxxxx+xx

Checking ENVIRONMENT logs we can see that the ES ELECTRONICS INFORMATION shows different serial numbers per node in each HA pair as expected:

ES Electronics information by element: [1] Serial number: xxxxxxxx500V Part number: xxx-xxxxx+xx CPLD version: 00 Swaps: 0 [2] Serial number: xxxxxxxxT00R Part number: xxx-xxxxx+xx CPLD version: 00 Swaps: 0 [1] Serial number: xxxxxxxx8007 Part number: xxx-xxxxx+xx CPLD version: 00 Swaps: 0 [2] Serial number: xxxxxxxx601A Part number: xxx-xxxxx+xx CPLD version: 00 Swaps: 0