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Firmware upgrade fails with "nvme.fw.activate.failed"

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Applies to

  • FAS2720
  • FAS2750

Issue

  • NVMe module(X3311A) fails to upgrade firmware on both nodes:

cluster::> event log show
Time                Node             Severity
Event
------------------- ---------------- ------------- ---------------------------
6/16/2022 19:04:28  node01             ERROR         nvme.fw.activate.failed: NVMe caching module in slot 1 with
serial number Sxxxxxxxxxxx24 and model number X3311A failed to activate firmware. Error code: 0xe02002000089.
6/16/2022 19:04:25    node02             ERROR         nvme.fw.activate.failed: NVMe caching module in slot 1 with
serial number Sxxxxxxxxxxx04 and model number X3311A failed to activate firmware. Error code: 0xe02002000089.

  • SYSCONFIG-A shows status of both NVMe flash cache are OK:
  • Node-01

slot 1: Flash Cache NVMe
        Serial Number:      Sxxxxxxxxxxx24
        Part Number:        119-00329
        Hardware Revision:  C0
        Firmware Version:   NA00
        Firmware File:      X3311_S000PM9A3NVM
        Model Name:         X3311A
        Capacity:           1024 GB
        State:              ok

  • Node-02

slot 1: Flash Cache NVMe
        Serial Number:      Sxxxxxxxxxxx04
        Part Number:        119-00329
        Hardware Revision:  C0
        Firmware Version:   NA00
        Firmware File:      X3311_S000PM9A3NVM
        Model Name:         X3311A
        Capacity:           1024 GB
        State:              ok

 

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