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Download failed on IOM12B.0120.SFW

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hw
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Applies to

  • 9.11.1P8 CLUSTER-MODE
  •  FAS2750
  •  DS224-12

Issue

  • During the ONTAP upgrade to 9.12.1P7,all IOM12Bs have been updated to rev 0120 except for one IOM module of a shelf.
  • EMS-LOG-FILE.GZ:

Mon Mar 18 20:28:21  0800 [NodeName: dsa_sfu: sfu.downloadError:error]: [storage download shelf]: Error downloading firmware file IOM12B.0141.SFW on 0b.shelf3.General firmware update error.
Mon Mar 18 20:28:21  0800 [NodeName: dsa_sfu: sfu.downloadSummaryErrors:error]: Shelf firmware updated on 0 shelves, failed to update on 1 shelf.

  • Diagnostic shelf logs:

Mar 19 01:10:47 2024 ( XXX); XXX; M1; ENC_MGT; flash_manager; 04; Al2O3 firmware (region 2) operation failed
Mar 19 01:10:47 2024 ( XXX); XXX; M1; ENC_MGT; flash_manager; 04; Download aborted status=-1

  • Manual FW update on IOM Module,power cycle and reseat of the module does not fix the issue

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