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CHASSIS POWER SUPPLY NEEDS TO BE REPLACED on AFF A320

  1. Last updated
    Sep 9, 2024
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Category:
aff-series
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HW
Last Updated:
9/9/2024, 1:48:08 PM

Applies to

  • AFF A320
  • Processor Controller Module (PCM)
  • Power Supply Unit (PSU)

Issue

  • Autosupports alert on a daily basis for PSU

 HA Group Notification (CHASSIS POWER SUPPLY NEED TO BE REPLACED: PS 2) ERROR 

  • EMS alerts will be seen on an hourly basis on both the nodes in HA pair
Sat Aug 21 00:27:05 +0530 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Power Out is Critical Low (0 W)
Sat Aug 21 00:27:05 +0530 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Curr Out is Critical Low (0 mA)
Sat Aug 21 00:27:05 +0530 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Volt Out is Critical High (12598 mV)
Sat Aug 21 00:27:05 +0530 [Node-01: env_mgr: monitor.chassisPowerSupply.degraded:notice]: Chassis power supply 2 is degraded: PSU2 Power In is Critical Low (0 W)
  • The "platform sensors" shows MULTIFAULT on the respective PSU.
  • Node reports CriticalFruMultiFaultAlert in sytem health alert output and event logs:

[Node-01: mgwd: callhome.hm.alert.critical:alert]: Call home for Health Monitor process cphm: CriticalFruMultiFaultAlert[XXXXXXX].

 

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