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BMC upgrade fails with sp.firmware.incompatible

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Category:
ontap-9
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hw
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Applies to

  • ONTAP 9.8P4
  • FAS2720
  • Baseboard Management Controller (BMC) firmware update

Issue

  • BMC update not progressing more than 10% and then fails
  • Manual BMC upgrade via BMC CLI or ONTAP CLI fails
  • Forcing update using BMC CLI fails
SP-MGMT-MLOG:

0000002c.0002c6ed 01635393 Mon Jun 26 2023 14:54:28 09:00 [kern_servprocd:info:5176] 0x808700800: 0: ERR: Servprocd::SpUpdate: update: unable to successfully update SP firmware using network interface
0000002c.0002c6f0 01635393 Mon Jun 26 2023 14:54:29 09:00 [kern_servprocd:info:5176] 0x808700800: 0: ERR: Servprocd::SpUpdate: SpUpdateStateHandleEvent: e_sp_update_failed event received in SP_UPDATE_IN_PROGRESS state.
0000002c.0002c6f1 01635393 Mon Jun 26 2023 14:54:29 09:00 [kern_servprocd:info:5176] 0x808700800: 0: NOTICE: Servprocd::SpUpdate: SpUpdateStateHandleEvent: Maximum SP auto-update retries value has been reached. SP auto-update is blocked from version 11.1P3 to 11.9
0000002c.0002c6f2 01635393 Mon Jun 26 2023 14:54:29 09:00 [kern_servprocd:info:5176] 0x808700800: 0: ERR: Servprocd::SpUpdate: SpUpdateReport: SP firmware update failure has been detected.

 

EMS.log:

[node2: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.
node2: servprocd: sp.firmware.incompatible:alert]: The SP firmware version 11.1P3 is not compatible with this version of Data ONTAP.

 

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