Auto firmware update fails with HTTP error 403
Applies to
- Auto Firmware Update
- ONTAP 9
Issue
- When attempting to download firmware after receiving an auto firmware update request, the download fails
- From
EMS:
Sat Jan 06 21:25:16 -0500 [netappcluster01-01: mgwd: auto.update.received:notice]: Automatic update: Received update for package: Shelf FW revision 0141 for shelf model IOM12B.Sat Jan 06 21:25:20 -0500 [netappcluster01-01: mgwd: auto.update.failure:error]: Automatic update: Failed update for package: Shelf FW revision 0141 for shelf model IOM12B. Error: Download failed.
- From
MGWD:
INFO: au_downloader_libcurl: do_download:src/core/downloader_impl_libcurl.cc:67 download starting... URL {https://support-sg-nawest.netapp.com/au__IOM12B.0141.SFW.tgz__2a7ad926-91a7-11ee-aaa4-ebf101b4977a.tgz?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20240107T022518Z&X-Amz-SignedHeaders=host&X-Amz-Expires=604800&X-Amz-Credential=DFKWKBIYJ2ZHH0NXKP22%2F20240107%2Fus-west-1%2Fs3%2Faws4_request&X-Amz-Signature=0776b84be81d1d90f04deccb9b34c38a8cb58c8adecc34dcd0dfa6a92ebdfaac} dest_path {/mroot/etc/auto_updates/packages/feb94b71-ad03-11ee-9404-d039ea374166/2a7ad926-91a7-11ee-aaa4-ebf101b4977a} trans_id {ffd808ef-ad03-11ee-9404-d039ea374166}
ERR: au_downloader_libcurl: do_download:src/core/downloader_impl_libcurl.cc:112 download failed after 1192 ms, trans_id {ffd808ef-ad03-11ee-9404-d039ea374166} retry needed: no, curl (22) http (403) (HTTP response code said error : The requested URL returned error: 403)
