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AFF A250 unable to boot and unresponsive after L2 Watchdog reset

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Applies to

  • AFF A250
  • AFF C250
  • FAS500f

Issue

  • Takeover of node occurs due to L2 Watchdog reset:
  • EMS:

Mon Nov 14 05:20:27 +0000 [NetApp-01: cf_hwassist: cf.hwassist.takeoverTrapRecv:notice]: hw_assist: Received takeover hw_assist alert from partner(NetApp-02), system_down because l2_watchdog_reset.
Mon Nov 14 05:20:28 +0000 [NetApp-01: cf_hwassist: cf.hwassist.takeoverTrapRecv:notice]: hw_assist: Received takeover hw_assist alert from partner(NetApp-02), system_down because reset_via_sp.

  • BMC:

  11/14/2022 | 05:20:24 | Voltage #0x29 | Lower Non-critical going low 
  11/14/2022 | 05:20:24 | Voltage #0x29 | Lower Critical going low 
  11/14/2022 | 05:20:25 | Watchdog 2 #0x0f | Timer interrupt | Asserted
  11/14/2022 | 05:20:26 | Watchdog 2 #0x0f | Hard reset | Asserted
  11/14/2022 | 05:20:27 | Unknown #0x51 | State Asserted
  11/14/2022 | 05:21:26 | Power Unit #0x60 | Power off/down | Asserted
  11/14/2022 | 05:24:22 | Voltage #0x2a | Lower Non-critical going low 
  11/14/2022 | 05:24:22 | Voltage #0x2a | Lower Critical going low 
  11/14/2022 | 05:29:19 | Power Unit #0x60 | Power cycle | Asserted

  • Impaired node is unable to boot
  • BMC is reachable

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