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CONTAP-437510: CFBMC-6646 - ONTAP AlphaUser Synced State showing SYNC FAILED

  1. Last updated
    Apr 21, 2025
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Category:
ontap-9
Specialty:
hw
Last Updated:
4/21/2025, 1:45:08 PM

Issue

  • The LED on the NetApp lights up for some time. No errors (FRU etc) are visible.
  • No sensors report failures
  • No error messages pointing to BMC, controller or PCI cards are present
  • After performing a BMC wipe-clean configuration, sensor indicates to be failing in sync for one of the nodes, but there is no faulty sensor present.

DEAU1STNAP-CL1::*> run -node nap12 -command environment status
Sensor Name              State          Current    Critical     Warning     Warning    Critical
                                        Reading       Low         Low         High       High
-------------------------------------------------------------------------------------------------
IPMI Heartbeat                          IPMI_HB_OK
ONTAP AlphaUser Synced State            SYNC_FAILED
ONTAP Boot State                        NORMAL

  • Partner node shows all values correct, and AlphaUser Synced State shows "SYNCED"

 

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