Skip to main content
NetApp Knowledge Base

CONTAP-318286: high amount of sas.device.timeout on multiple disks of model X389A and X397A

Views:
70
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:
5/2/2025, 12:08:02 PM

Issue

Example messages:
Tue Nov 05 10:16:00 +0100 [backup-01: pmcsas_timeout_0: sas.device.quiesce:debug]: Adapter 0 encountered a command timeout on disk device 0a.02.5. Quiescing the device.
Tue Nov 05 10:16:12 +0100 [backup-01: pmcsas_timeout_0: sas.device.timeout:error]: Adapter 0 encountered a device timeout on Disk device 0a.02.5.
Tue Nov 05 10:16:12 +0100 [backup-01: scsi_cmdblk_strthr_admin: scsi.cmd.abortedByHost:error]: Disk device 0a.02.5: Command aborted by host adapter: ...
Tue Nov 05 10:16:12 +0100 [backup-01: scsi_cmdblk_strthr_admin: scsi.cmd.retrySuccess:debug]: Disk device 0b.02.5: request successful after retry #1/#0: ...

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.