Skip to main content
NetApp Knowledge Base

CONTAP-271560: Unable to eliminate the error:Keep-Alive Status: Error: did not receive hwassist keep alive alerts from partner

Views:
154
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:

Issue

AFF C800,AFF A900
The BMC is online,
but the command result for "storage failover hwassist show"
displays "Keep-Alive Status: Error: did not receive hwassist keep alive alerts from partner."
Despite updating all BMC firmware versions to the latest 10.9, the error has not disappeared.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.