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CONTAP-249770: NVIDIA SN2100 switches shown as "unsupported"

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Category:
ontap-9
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hw
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Issue

  • An NVIDIA SN2100 Ethernet switch might be shown as "unsupported" in ONTAP Ethernet Switch Health Monitor (CSHM), despite being listed in NetApp Hardware Universe as supported.

Cluster::> system health alert show
Node: Node-01
Alert ID: UnsupportedSwitch_Alert
Resource: Switch-01
Severity: Major
Indication Time: Fri Jun 07 09:27:23 2024
Suppress: false
Acknowledge: false
Probable Cause: Unsupported Ethernet switch is detected.
Possible Effect: Communication problems and network connectivity issues occur.
Corrective Actions: Unsupported Ethernet switch "Switch-01" found.
Connect a supported Ethernet switch to the network.]
  • When checking the switch, you can see that the switch part number is set to X190006-PE:

cumulus@Switch-01:mgmt:~$ nv show platform hardware
operational applied pending
------------- ------------------------------- ------- -------
base-mac XX:XX:XX:XX:XX:XX
cpu x86_64 Intel Atom C2558 2.40GHz
disk-size 14.00 GB
manufacturer Mellanox
memory 7.49 GB
model X86_MSN2100
onie-version 2021.02-5.3.0006-115200
part-number X190006-PE <<<<<<<<<<
platform-name x86_64-mlnx_x86-r0
port-layout 16 x 100G-QSFP28
product-name MSN2100
serial-number XXXXXXXXXXXX
system-mac XX:XX:XX:XX:XX:XX
asic-model Spectrum
asic-vendor Mellanox
cumulus@Switch-01:mgmt:~$]

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