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CONTAP-156583: BMC FW version showing as unknown in ONTAP

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Category:
ontap-9
Specialty:
hw
Last Updated:

Issue

BMC is inaccessible
Cluster is configured with ONTAP 9.14.1RC1 and the bundled BMC FW version should be 16.10
SP show has the version listed as "unknown"
[::> sp show]
IP Firmware
Node Type Status Configured Version IP Address
------------- ---- ----------- ------------ --------- -------------------------
Node-01 BMC online true unknown 10.1.19.61
Node-02 BMC online true unknown 10.1.19.82
SP image show reveals that the image version is listed as 11.6
[::*> sp image show]
Is
Node Type Image Status Current Version
---------------- ----- ------- ----------- ------- --------
Warning: Unable to list entries on node Node-01. RPC: Couldn't make
connection [from mgwd on node "Node-02" (VSID: -1) to mgwd at
169.254.223.150]
Node-02 BMC
primary installed true 11.6
backup installed false 11.6
2 entries were displayed.
Unable to make any changes to the BMC network via ONTAP or via setup from LOADER
Also unable to perform an BMC FW image update from cluster CLI the following error is reported
Error: command failed: Cannot update firmware to version "11.10" from version"unknown". Version "11.10" is incompatible with this platform.

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