CHW-3386: AFF C30 down after SP HBT MISSED AND STOPPED with monitor.shutdown.emergency

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Category:: ontap-9

Specialty:: hw

Last Updated:

Issue

ONTAP events for the impacted node:

HA Group Notification (SP HBT MISSED) NOTICE
HA Group Notification (SP HBT STOPPED) ALERT

Node console messages:

BIOS Version: 21.1.2
...
Waiting for BMC ...
BMC failure. Resetting BMC from primary FW. This can take a few minutes
Waiting for BMC ...
BMC failure. Resetting BMC from backup FW. This can take a few minutes
Waiting for BMC ...
Failed to recover BMC
IPMI PCI Slot Control failed.
Configuring Devices ...
IPMI:Get controller FRU inventory:failed
IPMI:Get midplane FRU 0 inventory:failed
IPMI:Get Management Card FRU inventory:failed
...
BIOS POST Failure(s) detected: BMC IPMI failure. Abort AUTOBOOT
*** command status = Error(-1)

BMC status from node LOADER:

LOADER-A> bmc status
Firmware Version:   UnknownIPv4 Settings
Failed to get IPv4/IPv6 addressing enables: Unknown IPMI completion code.
Failed to get DHCP setting: Unknown IPMI completion code.
    MAC Address:    N/A - Error
    Using DHCP:     Failed to get DHCP setting: Unknown IPMI completion code.
N/A - Error
    IP Address:     Failed to get address: Unknown IPMI completion code.
N/A - Error
    Gateway:   Failed to get gateway: Unknown IPMI completion code.
N/A - Error
    Netmask:        Failed to get netmask: Unknown IPMI completion code.
N/A - Error
*** command status = Error(-1)

BMC offline when the node is running:

::> sp show -instance
             Node: node_name
   Type of Device: BMC
           Status: offline
Is Network Configured: true
Public IP Address: 192.168.0.1
      MAC Address: aa:bb:cc:dd:ee:ff
 Firmware Version: 19.1P1
      Part Number: NA
    Serial Number: NA
  Device Revision: 19.1P1
Is Firmware Autoupdate Enabled: true
...