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CHW-3200: AFF A1K Failed e0M port in Management Module during ONTAP boot up

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ontap-9
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hw
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Issue

After performing a manual takeover and giveback, ONTAP is unable to online port e0M.

  • The BMC is reachable through both Console port and SSH via e0M
  • ONTAP does not see the port, Management Networks cannot be reached through it.
  • Troubleshooting of the port by performing cabling re-seat
  • Port bouncing through Command Line does not work, the port is not detected in ONTAP
  • After performing hard power cycle the port is still unresponsive, boot sequence shows initialization errors:

 
SSAL: tss_tpm_nvread:977 : netapp_tpm_init: Command Status is 0A [src/rdb/quorum/rpccom.cc 82 (0x808e09000)]: _initQMClientCreateTimeout: QM default clnt_create timeout: 2.A [src/rdb/quorum/quorumimpl.cc 61 (0x808e09000)]: _initQMNumRpcThreads: QM using default number of voter threads: 7.May 09 15:16:13 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:13 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
192.168.1.51May 09 15:16:31 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
192.168.2.51May 09 15:16:31 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:32 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:32 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:32 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:32 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:33 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:33 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:34 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:16:34 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:10 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:10 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:10 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:10 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:19 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:19 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:20 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:20 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:21 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:21 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:21 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:21 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:23 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.Read HAOSC config (0xbbbb) from bootarg
rlib_rport_alloc: enabling unsafe global rkeyMay 09 15:17:23 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.rlib_rport_alloc: enabling unsafe global rkey
rlib_rport_alloc: enabling unsafe global rkeyMay 09 15:17:23 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.rlib_rport_alloc: enabling unsafe global rkey
May 09 15:17:23 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.iw_cxgbe: Chelsio T5/T6 RDMA driver loaded.
May 09 15:17:24 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
May 09 15:17:24 [namc1d1-01:netif.init.failed:ALERT]: Initialization of network interface e0M failed due to unexpected software error igc:5.
Loading cfiscsi moduleirdma_event_handler:315 event_handler MTU CHANGE (2) on pf 1 (3)irdma_event_handler:315 event_handler MTU CHANGE (2) on pf 1 (1)

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